Contact Us

Questions about your order or our products? Our support team is here to help.

Customer Support

Email: support@primefitgear.us

Phone / WhatsApp Support: +506 7015-6136
International Support Line

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM CST (UTC-6)
Saturday: 9:00 AM – 1:00 PM CST (UTC-6)
Sunday: Closed

Response Time

We typically respond within 24–48 business hours.

Order Support

For order support, please include your full name, order number, email used during checkout, and a brief description of your question.

Shipping & Tracking

PrimeFit Gear currently serves customers in the United States. Tracking information is sent by email once your order ships.

Returns & Refunds

Eligible items may be returned within 30 days of delivery according to our Refund Policy. If your item arrives damaged or defective, contact us with your order number and photos so our support team can help.

Our Commitment

PrimeFit Gear is committed to transparent support, secure shopping, and reliable fitness equipment for home training, strength, performance, and active lifestyles.

PrimeFit Gear
Train Anywhere. Achieve Anything.