FAQ

Frequently Asked Questions

How long does shipping take?

Most orders are processed within 1–3 business days. Estimated U.S. delivery typically takes 6–12 business days depending on location and carrier availability. Tracking information is sent by email once your order ships.

Do you offer returns?

Yes. Eligible items may be returned within 30 days of delivery according to our Refund Policy. If your item arrives damaged or defective, contact us with your order number and photos so our support team can help.

How can I track my order?

Once your order ships, tracking information is sent by email so you can follow your delivery.

Do you ship internationally?

At this time, PrimeFit Gear serves customers in the United States. We may expand to additional regions in the future.

How can I contact support?

You can contact us through our Contact Us page. Our team typically responds within 24–48 business hours.

Are your products suitable for beginners?

Yes. Our fitness products are designed for a wide range of fitness levels, from beginners to experienced athletes.