Refund policy

Return and Refund Policy

Last updated: June 18, 2026

At PrimeFit Gear, we want every customer to feel confident when shopping with us. This Return and Refund Policy explains how returns, cancellations, exchanges, damaged items, and refunds are handled for purchases made through our online store.

If you have any questions about this policy or need help with an order, you can contact us at support@primefitgear.us.

30-Day Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unused, unworn, with any original tags, accessories, parts, manuals, and in its original packaging. You will also need the receipt, order number, or proof of purchase.

Return requests must be reviewed and approved by our support team before any item is sent back. Items sent back without first requesting and receiving return instructions may not be accepted.

How to Start a Return

To start a return, contact us at support@primefitgear.us with the following information:

• Your full name
• Your order number
• The email address used at checkout
• The item you want to return
• The reason for the return
• Photos or videos if the item is damaged, defective, incorrect, or not as described

If your return request is approved, we will send you return instructions and the appropriate return address. Please do not send your item back before receiving instructions from us.

Return Shipping

Return shipping instructions will be provided after your return request is reviewed and approved.

Unless the item arrived damaged, defective, incorrect, or there was another issue caused by our store or fulfillment process, customers may be responsible for return shipping costs.

Original shipping costs, when applicable, are generally non-refundable unless the return is due to an error on our part.

Items must be packaged securely before being returned. We are not responsible for items that are lost, damaged, or delayed during return shipping.

Cancellations

Customers may request to cancel an order before the order has been fulfilled.

If your order has not yet been fulfilled, we will do our best to cancel it and issue a refund to your original payment method.

If the order has already been fulfilled, processed, or shipped, the order can no longer be canceled. In that case, you may request a return after the item has been delivered, subject to the terms of this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, incorrect, missing parts, or not as described, contact us immediately at support@primefitgear.us so we can evaluate the issue and make it right.

Please include your order number and clear photos or videos showing the issue. This helps us review the case quickly and provide the correct solution.

Depending on the situation, we may offer a replacement, refund, store credit, or another appropriate resolution.

Non-Returnable Items

Certain types of items cannot be returned. These may include:

• Gift cards
• Final sale items
• Items marked as non-returnable at the time of purchase
• Used, worn, washed, altered, or damaged items not caused by our store or fulfillment process
• Items returned without original packaging, accessories, parts, or proof of purchase
• Products that present hygiene, safety, or health concerns once opened or used
• Perishable goods, personal care items, consumable products, or similar items where returns are not suitable for health or safety reasons

At this time, PrimeFit Gear primarily sells fitness accessories. If we offer supplements, consumables, personal care products, or other restricted product categories in the future, additional return restrictions may apply and will be reflected in this policy or on the product page.

Sale Items

Sale items may be eligible for return unless they are clearly marked as final sale or non-returnable at the time of purchase.

Final sale items cannot be returned, exchanged, or refunded unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable consumer protection requirements.

Exchanges

The fastest way to receive the item you want is to request a return for the item you already received. If the return is approved, you may place a separate order for the new item.

We do not guarantee direct exchanges for all products, sizes, colors, or variants because availability may change.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Refund processing times may vary depending on your bank, credit card provider, PayPal, or payment processor.

Please allow up to 10 business days after approval for the refund to be processed. If more than 15 business days have passed since your refund was approved, contact us at support@primefitgear.us.

Refunds may be reduced or denied if the item is returned used, damaged, incomplete, missing parts, missing packaging, or not in the condition required by this policy.

Store Credit

In certain situations, we may offer store credit as a resolution. Store credit may be used toward future purchases at PrimeFit Gear, subject to the terms provided when the credit is issued.

Store credit is not redeemable for cash unless required by applicable law.

Orders Lost in Transit

If your order appears to be lost in transit, contact us at support@primefitgear.us with your order number.

We will review the tracking information and work with the fulfillment or shipping provider when necessary. Depending on the case, we may offer a replacement, refund, store credit, or another appropriate resolution.

Refused or Undeliverable Packages

If a package is refused, returned to sender, or cannot be delivered because of an incorrect or incomplete shipping address provided at checkout, additional shipping costs may apply.

Customers are responsible for entering accurate shipping information before placing an order.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law.

As stated above, returned items must be in the same condition that you received them: unused, unworn, with tags, accessories, parts, manuals, and in their original packaging. You will also need the receipt, order number, or proof of purchase.

Contact Us

For any return, cancellation, refund, or order issue, contact us at:

support@primefitgear.us

PrimeFit Gear
https://primefitgear.us