Shipping policy
LAST UPDATED: JUNE 18, 2026
SHIPPING POLICY
Thank you for shopping with PrimeFit Gear.
We are committed to providing a reliable and transparent shipping experience for our customers throughout the United States. Please review the following shipping information carefully before placing an order.
- ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or major U.S. holidays.
During periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.
- SHIPPING DESTINATIONS
PrimeFit Gear currently ships to customers located within the United States.
At this time, international shipping is not offered unless otherwise stated on specific product pages or promotional materials.
- ESTIMATED DELIVERY TIMES
Estimated delivery times typically range between 7–15 business days after shipment.
Delivery estimates may vary depending on:
- Customer location
- Carrier performance
- Weather conditions
- Seasonal demand
- Customs processing when applicable
- Logistics network disruptions
Delivery estimates are not guaranteed and should be considered approximate.
- ORDER TRACKING
When tracking information becomes available, customers will receive a shipment confirmation email containing tracking details.
Please allow carriers sufficient time to update tracking information after shipment.
Tracking updates are controlled by the carrier and may occasionally experience delays.
- SHIPPING FEES
Shipping costs, if applicable, are displayed during checkout before payment is completed.
Any promotional free shipping offers will be clearly displayed on the website when available.
- INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information during checkout.
PrimeFit Gear is not responsible for delays, failed deliveries, or additional costs resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect postal codes
- Customer-provided errors
If an error is discovered, customers should contact us immediately.
- LOST, DELAYED, OR DAMAGED SHIPMENTS
If your shipment appears lost, delayed, or arrives damaged, please contact our support team as soon as possible.
While we will assist customers in communicating with carriers and investigating shipment issues, PrimeFit Gear cannot guarantee carrier decisions regarding lost packages.
Each situation will be reviewed individually.
- DELIVERED ORDERS
Once tracking information indicates that an order has been successfully delivered to the address provided during checkout, responsibility for the package transfers to the customer.
Customers should ensure that delivery locations are secure and accessible.
- FORCE MAJEURE
PrimeFit Gear shall not be held responsible for delays or delivery interruptions caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Government actions
- Customs delays
- Transportation disruptions
- Labor disputes
- Carrier network interruptions
- Public emergencies
- CUSTOMER SUPPORT
If you have questions regarding your shipment, order status, or delivery information, please contact us:
PrimeFit Gear
Email:
support@primefitgear.us
Business Location:
Vásquez de Coronado, San José, Costa Rica
We are committed to responding to customer inquiries as promptly as possible.